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Passport Adviceline

Contact the passport advice line for information about applying for a British passport renewal.

Online Enquiry form

Telephone: Passport Adviceline

Text phone: Passport Adviceline

Opening time weekdays: Monday to Friday, 8am to 8pm

Opening time weekends & public holidays: Saturday, Sunday and public holidays, 9am to 5:30pm

Address:
Her Majesty's Passport Office
Warehouse K
2 Western Gateway
E16 1DR

Complaints about British passports issued in the UK


Write to Her Majesty's Passport Office customer service team, including:



  • Your name, address and date of birth

  • Your phone number and/or email address

  • The date you applied for your passport

  • Your application number if you have it


Customer service manager
Customer contact centre
PO Box 175
Newport
Gwent
NP20 1XA


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Need more help?

Passport Advice Line

Call the passport adviceline for the following help:

  • General Enquiries
  • Passport Tracking
  • Urgent Passports
  • Help Filling Forms
  • Which Documents to Send
  • Photo & Signature Requirements
  • Application Timescales
  • Reporting Lost/Stolen Passport

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