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Passport Adviceline

Contact the passport advice line for information about applying for a British passport renewal.

Online Enquiry form

Telephone: Passport Adviceline

Text phone: Passport Adviceline

Opening time weekdays: Monday to Friday, 8am to 8pm

Opening time weekends & public holidays: Saturday, Sunday and public holidays, 9am to 5:30pm

Her Majesty's Passport Office
Warehouse K
2 Western Gateway
E16 1DR

Complaints about British passports issued in the UK

Write to Her Majesty's Passport Office customer service team, including:

  • Your name, address and date of birth

  • Your phone number and/or email address

  • The date you applied for your passport

  • Your application number if you have it

Customer service manager
Customer contact centre
PO Box 175
NP20 1XA

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What to do if you need your passport in 24 hours

What to do if you want to change name on your passport

What if you have unexpired visa's in your old passport

How long does it take to renew your passport

Beware of Passport Renewal scams

Find your nearest Passport Office

Need more help?

Call the passport adviceline for the following help:

  • General Enquiries
  • Passport Tracking
  • Urgent Passports
  • Help Filling Forms
  • Which Documents to Send
  • Photo & Signature Requirements
  • Application Timescales
  • Reporting Lost/Stolen Passport

Local Passport Offices